Hi Ashik,
I have a question on this. We were working on CRM 7.2 SP2 before. At that time I have enhanced the UI component ICCMP_INBOX (IC Agent Inbox).
But after upgrading our CRM system to SP9 package, new navigational links have come up in the "standard" component ICCMP_INBOX which have switch ID as " CRM_IC_INBOX" . This business function CRM_IC_INBOX is not available in SP2 and it is available in SP9. So now when I check the already enhanced component ICCMP_INBOX , I do not find these new navigational links. So do I need to manually create these newly created navigational links ?
Thanks,
San